Gnarware Workshop
During this project, I partnered with a ceramic studio to redesign their intern orientation/training. This in person experience clarifies expectations, provides essential information, and provide 3 activities as learning checks. Additionally, facilitator guide was created to shorten the orientation by an hour. Below you will find my entire process using the ADDIE model to create and implement an orientation that is not only efficient but also includes assessment for the Subject Matter Expert.
Responsibilities: Instructional Design, eLearning Development, Graphic Design
Tools Used: Articulate Rise 360, Adobe Photoshop, Adobe Illustrator, Canva, Figma, Google Docs.
This project is in process.
Problem and Solution
Gnarware Workshop, a Chicago-based ceramic studio, connected with me to shorten the 4-hour intern orientation by prioritizing essential knowledge, focusing on new content, learner priorities, and kiln loading. With a shift in the intern population, the owner and studio manager were challenged with interns who were not retaining essential information from the orientation and experiencing learner burnout.
Poor operations and management skills amongst the interns led to customer frustration, decreased studio management, and ultimately threatened the business. Managers were typically unable to complete needed tasks as they were supporting interns.
I recommended the incorporation of formative and summative assessment during the orientation and providing a list of digital and physical resources including a facilitator’s guide, infographics, an intern portal for the website. The client agreed, recognizing this solution would address their challenges.
Process
After identifying the client’s key pain points, I consulted with the SMEs to define goals and outline steps for the facilitator and interns. I then developed a storyboard for possible videos in Canva, a wireframe in Figma, sample infographics in Photoshop/Illustrator, and content for the facilitator guide in Google Docs.
Infographics are needed to support learners during the orientation, as this in-person training relies heavily on the physical spaces to be conducive. These included: How to lock the facility, daily checklists for duties, and
I presented this material and, upon client approval, fully developed the project. We decided that to best support the learning goals and make this accessible digitally that the videos were not needed. To track learner engagement, we decided on two methods:
Application of skill during the orientation.
Formal feedback through online forms
Interns & Studio Manager (Facilitator)
Final Testing & Products
I conducted final testing with the client, studio manager, interns, and the web designer, gathering feedback in-person and via forms to refine the learning experience. Their input led to final adjustments, including adjustments to the website/intern portal.
Photos and more info coming soon!